To make shipping fast and affordable for you we ship all US orders from our Headquarter in Germany using FEDEX Express Shipping.
We offer FREE Shipping on all USA and Canada orders over $99.00. All other orders will be charged with $9.99 and shipped with Fedex Express.
48 - 72 hours Express shipping on all USA and Canda orders
Please note that the expected delivery date is provided by the Courier, and is subject to change. For any delays or questions on orders, please contact the Courier directly as we are only can be held liable to send it with your pre chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.
All orders are always packed in a additional Box but still might arrive damaged. Please note that all our Products where sent out in perfect condition and are always sealed. When the Box get damaged by the carrier, the product itself is safe and still in perfect condition. All orders will be shipped in a BOX. Boxes offer the most protection when shipping any product.
Lost Or Missing Packages:
If your tracking information shows that your package was delivered, but you can't find it:
Within 48 hours of expected delivery:
Verify the shipping address
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else accepted the delivery
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival
If your package does not arrive and was lost or stolen, please note that we are sending all orders using FedEx and can not be held liable for packages lost by the carrier.
In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.
After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier. Unfortunately we can not file a claim due to FedEx regulations.
Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund.
You can visit FedEx to file a claim.